When I plug my reader into my PC, the intelliRock software does not see the Reader.

When the intelliRock 1.6.0097 Software is loaded onto your PC, the USB drivers for both the Reader and the Wireless base station are not installed.

Installing my Reader USB drivers: (Admin Rights Required)

  1. Shut down intelliRock Software.

  2. Turn on the Reader and plug the USB cable into the Reader and into the PC.

  3. Open the Windows Device manager.

  4. You will expect to see an entry in the Windows Device manager under OTHER devices called USB to Serial and it will have a yellow mark on it. To confirm that this is the Reader, unplug the USB cable, the entry should go away. Plug the USB cable back into the PC.

  5. Right-Click on this entry in the Device manager and chose UPDATE Driver. Do not let Windows look for the driver, select BROWSE.

  6. Browse to this folder for Windows 7 or 8:

      C:\Program Files (x86)\intelliRock

  7. Select the Drivers folder (do not Double-click on this folder). Click OK and Next.

  8. Unplug the Reader USB cable and then plug it back in. Reexamine the Windows Device manager. if you see this entry under PORTS, you are done:

      (your COM port number may be different)

    If you do not see this entry you need to perform the UPDATE Driver routine once more as described above.

  NOTE: if you COM port is COM17 or greater, you will need to Change it to a COM port number of 16 or lower. Usually COM2 is available.

  9. Unplug the Reader, Start the intelliRock software, then plug in the Reader. The software should now detect the Reader and indicate this in the lower left corner of the intelliRock software window.